Return & Refund Policy – mubin.my

At mubin.my, your satisfaction is our priority. We are committed to delivering high-quality halal products. If you receive an incorrect, damaged, or defective item, we’re here to assist you.

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✅ Eligibility for Returns & Refunds

You may request a return, refund, or replacement if:

• You received the wrong item.

• The item arrived damaged or expired.

• The item is defective or unusable upon arrival.

Due to hygiene and safety reasons, we do not accept returns for opened or used food & beverage products, unless the issue falls under the conditions above.

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📅 Return & Refund Window

• You must submit your request within 7 days of receiving the product.

• Requests made after this period may not be eligible.

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📦 How to Request a Return or Refund

1. Email us at mubinadenan@gmail.com

2. WhatsApp [0195199144] with:

   • Order Number

   • Product Name

   • Reason for Return / Refund

   • Photo or Video Evidence (if damaged/defective)

3. 1. Our team will review your request within 2 working days.

   2. If approved:

      • For replacement, we will ship a new item at no extra cost.

      • For refund, we will process via online banking / e-wallet within 5-7 working days.

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   🚚 Return Shipping

   • If the return is due to our mistake (wrong, damaged, or defective item), return shipping is fully covered by us.

   • For other cases (e.g., change of mind), return shipping is borne by the customer and subject to approval.

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   ❌ Non-Returnable Items

   • Opened or partially consumed food products

   • Items purchased during clearance / promotional sales (unless damaged)

   • Items with no proof of damage or incorrect delivery

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   📩 Contact Us

   If you have any questions, feel free to reach out:

   • Email: mubinadenan@gmail.com

   • WhatsApp: 0195199144

   • Operating Hours: Monday – Friday, 9am – 6pm